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Terms & Conditions

Agreement Between You and EmiratesTicket Delivery
Modification of TermsUse of Credit Card
Disclaimer of Warranties & Limitation of LiabilityPassports
IndemnityAirport Taxes
Links to Third Parties’ WebsitesHealth/Insurance Requirements
Limitations on UseConditions of Carriage
Copyright and Trademark NoticesCurrency Conversion
Website BookingsWebsite Contact
Skywards Miles Accrual

Agreement Between You and Emirates

Thank you for visiting emirates.com (the "Web Site"). Please read these terms and conditions carefully before you start to use the Web Site. By accessing and using this Web Site, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Web Site and exit immediately.

The Web Site is owned and operated by Emirates®, whose principal office is at Emirates® Group Headquarters Building, PO Box 686, Dubai, United Arab Emirates. Emirates® is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai.

You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Web Site in accordance with all terms and conditions herein.

You promise to us you are old enough to enter legally binding contracts through this Web Site and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.

Please also make sure that you have read and accept our Privacy Policy.

Modification of Terms

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Web Site, and will not have any retrospective effect on existing contractual arrangements made through this Web Site. Your continued use of this Web Site after any change means you have accepted the changed terms and conditions.

Entire Agreement

These terms and conditions and any other legal notices, policies and guidelines of Emirates® linked to these terms and conditions constitute the entire agreement between you and Emirates® relating to your use of this Web Site and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter and the terms and conditions may not be amended or modified except by making such amendments or modifications available on this Web Site.

Disclaimer of Warranties and Limitation of Liability

General

Your access to and use of software and other materials on, or through, this Web Site is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.

DISCLAIMER OF WARRANTY

WE DISCLAIM ALL WARRANTIES RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE UNLESS THE APPLICABLE LAW PRECLUDES US FROM DOING SO. ALL SUCH INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE INCLUDING ALL WARRANTIES IMPLIED BY APPLICABLE LAW AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

WE WILL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF:

     (I) ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE; OR,

     (II) THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES (EXCEPT CARRIAGE BY AIR PERFORMED BY US)

UNLESS THE DAMAGES ARE DUE SOLELY TO OUR NEGLIGENCE AND RELATE ONLY TO OUT OF POCKET EXPENSES ACTUALLY INCURRED BY YOU UP TO A MAXIMUM VALUE OF THE SERVICES PURCHASED BY YOU.

NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.

ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEB SITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE OF THE RELEVANT CARRIER AND MAY ALSO BE SUBJECT TO THE WARSAW CONVENTION OR THE MONTREAL CONVENTION, WHICH MAY LIMIT THE CARRIER'S LIABILITY IN CERTAIN CIRCUMSTANCES. YOU SHOULD REFER TO THE NOTE ON CONDITIONS OF CARRIAGE SET OUT BELOW.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.

Indemnity

As a condition of use of this Web Site, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this Web Site, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

Links to Third-Parties' web sites

This Web Site may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

BUPA travel insurance

A hyperlink to the BUPA website is provided through our website solely for your convenience. BUPA travel insurance can be purchased through the BUPA web site after purchasing your flights. However, Emirates does not endorse or make any representations about the BUPA travel insurance or any other product supplied by BUPA. BUPA travel insurance is sold and administered by BUPA Insurance Services Limited on behalf of the insurer, BUPA Insurance Limited. The BUPA travel insurance is underwritten by BUPA Insurance Limited which is authorised and regulated by the Financial Services Authority in the United Kingdom.

Emirates is an introducer appointed representative of BUPA Insurance Services Limited. However, you should be aware that we are not an insurer, broker or agent of BUPA in respect of the BUPA travel insurance (or any other product supplied by them) nor do we arrange or advise on the contract of insurance in relation to the same.

If you purchase BUPA travel insurance your contract will be directly with BUPA under BUPA’s terms and conditions and we shall have no liability whatsoever in respect of such contract. All enquiries, complaints and claims in respect of the BUPA travel insurance should be made directly to BUPA.

Limitations on Use

You agree to use this Web Site solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Web Site only for personal, non-commercial use.

You agree to use the Web Site's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Web Site are your sole responsibility.

You agree to not abuse the Web Site. "Abuse" includes, without limitation, using the Web Site to:

  • Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
  • Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  • Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  • Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Download or upload files that are unlawful to distribute through the Web Site.
  • Interfere with or disrupt the Web Site or servers or networks connected to the Web Site, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Web Site.
  • Direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at Emirates®’ computer systems or otherwise, create unreasonable load upon any of Emirates®’ computer hardware, network, storage, input/output or electronic control devices or infrastructure.
  • Transmit any information or software obtained through the Web Site, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Web Site.
  • Falsely use a password or personal identification number during logging into the Web Site, or misrepresent one’s identity or authority to act on behalf of another.
  • Violate this Agreement in any other manner.

We have taken reasonable steps to ensure the information provided by us on this Web Site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Web Site.

Commentary and other materials posted on our Web Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Web Site, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the Web Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Web Site without notice. Also, your access to the Web Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Web Site is unavailable at any time or period.

Copyright and Trademark Notices

All content of this Web Site are: Copyright © Emirates® 1994-2008. All rights reserved

This Site is for the your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, reverse-engineer, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web Site. Emirates®, Skywards®, Emirates Skycargo, Emirates Holidays, Emirates Hotels & Resorts, Arabian Adventures®, Congress Solutions International, Arabian Airpass, Al Maha, Al Maha Desert Resort, The Emirates High Street and any other product or trade names of Emirates® referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trade-marks of their respective owners.

Web Site Bookings

The Web Site is currently available for flights departing from the following countries only:

AustraliaJapanSaudi Arabia
AustriaJordanSenegal
BahrainKenyaSeychelles
BangladeshKuwaitSingapore
BrazilLebanonSouth Africa
CanadaLibyan Arab JamahiriyaSpain
ChinaMalaysiaSri Lanka
Cote d'IvoireMaldivesSudan
CyprusMaltaSwitzerland
Czech RepublicMauritiusSyrian Arab Republic
EgyptMoroccoTanzania
EthiopiaNetherlandsThailand
FranceNew ZealandTunisia
GermanyNigeriaTurkey
GhanaOmanUganda
GreecePakistanUnited Arab Emirates
Hong KongPhilippinesUnited Kingdom
IndiaQatarUnited States
IndonesiaRepublic of KoreaYemen
ItalyRussia

You may book tickets on the Web Site without registering. However, if you register with Skywards®, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on the Website. If you are not already a Skywards® member, you may register at www.skywards.com. We recommend you fill in your personal preferences as this information will assist us in providing you with our optimum service and will also save you time for future inquiries and bookings.

Please remember not to give your Login/ID and password to anyone. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

You can book on the Web Site for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2-11 years old). Additionally, one infant (0-1 year old) can be booked per adult passenger. You may book a flight in the class of your choice, First, Business or Economy Class (where available).

You are able to cancel your booking on the Web Site from the "My Account" section if you are logged in as a Skywards® member. You will then be subject to the fare rules that you agreed to when you confirmed the booking. You are required to contact one of our offices to arrange for any refunds or request online for an electronic ticket refund. Changes to your flights cannot be made on the Web Site; they must be made via your local Emirates® office. You may book flights up to 338 days before departure. You can request electronic tickets or pick up your tickets from locations listed during the booking process. Please note tickets can be collected only in your country of departure and deliveries can only be made in your country of departure. If you choose to collect tickets from one of our offices, it must be completed within the time specified during booking process, failing which your booking will be automatically cancelled.

Skywards Miles Accrual

The Skywards® Miles and Miles Accelerator Bonus displayed are indicative only. The actual Skywards® Miles and Miles Accelerator Bonus credited to your account will be determined separately in accordance with the Skywards® programme rules. To view the Miles Accelerator Bonus conditions, please follow this link.

Ticket Delivery

Click here to view a list of ticket delivery/payment options in your country of departure.

Use of Credit card

We accept major credit cards, and the credit card holder must be one of the passengers. We accept credit cards issued in countries as specified during the booking process. Your credit card will be debited when you click on the ‘Purchase Now’ button. If you do not have a credit card, you may choose to pay in cash while visiting one of our offices. If you wish to arrange for delivery or collection of a ticket in a country other than your country of departure, you will need to contact one of our local offices to make the booking and arrange payment and ticketing. The credit card must be in the name of one of the passengers traveling and the same card must be carried at the time of travel. It may be required for verification and obtaining signature on a credit card charge form at check in time.

Passports

Please insure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking’s) passport.

If you require any further information on passport or visa requirements, please contact one of our local offices or the embassy of the country to which you will be traveling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur.

Airport Taxes

Some airports will levy an airport departure tax or other tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares and is your sole responsibility.

Health/Insurance Requirements

Immunization may be recommended or required for your destination or stopover points - please check this with your doctor. We recommend the purchase of adequate travel insurance for all overseas travel.

Currency Conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage for Passengers & Baggage.

Web Site Contact

Online bookings

If you have a query regarding your online booking or encountered any problems whilst making your booking, please submit an online booking query form.

Non-booking related queries

If you experience any technical problems during your interaction with this Web Site, please contact our local office for assistance